Data & Marketing Policy

1. Separation of consent

Handling your Enquiry is an operational necessity and is processed independently of marketing. Marketing consent is a separate, optional, opt-in choice. Marketing consent is never pre-selected or bundled with the submission of an Enquiry.

2. Opt-in & channels

We send marketing communications (such as newsletters, new-development alerts, Key Club updates and offers) only to recipients who have opted in, or where otherwise permitted by applicable law. Channels may include email and, where separately permitted, other electronic means.

3. Profiling & segmentation

We may segment audiences and tailor content based on stated preferences, country, language and interaction history to make communications more relevant. We do not use sensitive personal attributes for marketing profiling. Any lead prioritisation assistance is advisory to Professionals and subject to human judgement.

4. Withdrawal, unsubscribe & suppression

You can withdraw marketing consent at any time via the unsubscribe link in our communications or by contacting us. Unsubscribed and suppressed contacts are excluded from promotional campaigns and remain suppressed until they choose to opt in again. Contacts without marketing consent are not eligible for promotional campaigns.

5. Legal compliance

Our marketing practices are designed to comply with the EU GDPR and ePrivacy rules, the UK GDPR and PECR, the US CAN-SPAM Act, Canada's CASL where applicable, the UAE PDPL, and applicable Asia-Pacific frameworks. We honour opt-out requests promptly and identify the sender in every message.

6. Sharing with Professionals

When you submit an Enquiry, your operational details are shared with the relevant Professional to respond to you. Your separate Luxnova marketing consent does not authorise Professionals to add you to their own unrelated marketing lists without a lawful basis.

Severability & local-law adaptation

Each provision of this document is severable. If any clause, or part of a clause, is held to be invalid, unlawful or unenforceable under the mandatory law of any jurisdiction, that clause (or the affected part) shall be deemed modified to the minimum extent necessary to be valid and enforceable, and all remaining provisions shall continue in full force and effect.

Where a mandatory statutory right, disclosure or protection applicable to you in your country or region is not expressly reflected in this document, that right shall nonetheless apply to the extent required by law, and the remainder of this document shall remain valid and effective.

Where you believe that a specific term, condition, data-handling practice or consumer protection required by your local or regional law is not yet addressed here, please contact us at hello@luxnova.estate with an enquiry. We will review your request and, where appropriate, incorporate the required provision on a jurisdiction-specific basis while all other provisions continue to apply.